Privacy Policy

Rlovelen™ respects the privacy of our customers and visitors. This Privacy Policy explains how Shenzhen Baidesheng Technology Co., Ltd., operating the Rlovelen™ brand, may collect, use, disclose, and protect personal information when you browse our store, place an order, contact us, or otherwise use our services.

By using our website, you acknowledge the practices described below.

1. Information We May Collect

The information we collect depends on how you interact with Rlovelen™.

Information You Provide

When you make a purchase, contact customer care, create an account, or subscribe to communications, we may receive information such as:

Name
Email address and telephone number
Billing and shipping information
Order and transaction details
Account information
Messages or information submitted to customer support
Marketing preferences

Payment information is handled through the payment providers available at checkout. Rlovelen™ does not directly store complete credit or debit card numbers.

Information Collected During Your Visit

Our website and service providers may automatically collect certain technical and usage information, including:

IP address
Browser and device information
Operating system
Referring pages
Pages or products viewed
Approximate location derived from technical information
Shopping and checkout interactions
Cookie and similar technology identifiers

2. Why We Use Information

We may process personal information when reasonably necessary to operate and improve our store, including to:

Complete Purchases — Process transactions, manage orders, arrange fulfillment, and provide shipping or service updates.

Provide Customer Care — Respond to product questions, order requests, returns, and other inquiries.

Operate Our Store — Maintain shopping-cart functions, account features, checkout, website performance, and other essential services.

Improve the Experience — Understand how visitors interact with our website and identify opportunities to improve navigation, content, and products.

Communicate With You — Send transactional messages and, where permitted or requested, promotional communications.

Protect Our Services — Help identify suspicious activity, prevent fraud, maintain security, and enforce applicable terms.

Meet Legal Requirements — Maintain records or disclose information when required by applicable law.

3. Cookies & Similar Technologies

Rlovelen™ and our service providers may use cookies, pixels, tags, and related technologies.

These technologies may support:

Shopping cart and checkout functions
Website preferences
Security and fraud prevention
Traffic and performance measurement
Analytics
Advertising measurement and attribution
Relevant marketing, where permitted

Your available choices depend on your browser, device, location, and the consent controls provided through our website.

Blocking certain essential cookies may affect parts of the shopping experience.

4. Service Providers

We may disclose information to companies that perform services necessary to operate Rlovelen™, such as providers involved in:

Website hosting and ecommerce infrastructure
Payment processing
Order fulfillment and delivery
Customer support
Security and fraud prevention
Analytics and performance measurement
Email communications
Advertising and marketing services

These providers may process information according to their respective services, contractual arrangements, and applicable privacy requirements.

We may also disclose information where reasonably necessary to comply with law, respond to lawful requests, protect our rights, or address security and fraud concerns.

5. Advertising & Measurement

Rlovelen™ may use advertising and measurement services to understand campaign performance and how visitors interact with our website.

This may involve technologies that process device information, browser information, identifiers, advertising interactions, website activity, and related technical data, subject to applicable law and consent requirements.

AppLovin

We may work with AppLovin for advertising, attribution, measurement, and related services.

When applicable AppLovin technologies are used, information about advertising interactions, devices, browsers, and website activity may be processed in connection with these services. The specific information processed can depend on the technologies implemented and your privacy choices.

We do not intend to provide sensitive personal information to AppLovin for targeted advertising purposes.

For additional information about AppLovin's privacy practices, please review the AppLovin Privacy Policy.

6. Other Advertising & Analytics Partners

We may also use other advertising, analytics, or measurement providers when appropriate for our store.

These third parties may operate under their own privacy policies and provide separate controls for how information is used. Where required, applicable tracking technologies will be subject to the consent choices made available to visitors.

7. Data Security

We use reasonable administrative and technical measures intended to protect personal information against unauthorized access, loss, misuse, or alteration.

Online transmission and storage systems cannot be guaranteed to be completely secure. Customers should also protect their account credentials and avoid sending passwords or complete payment-card information through ordinary customer-service messages.

8. Data Retention

We retain information for as long as reasonably necessary for the purposes for which it was collected, including order administration, customer service, accounting, fraud prevention, dispute resolution, and legal compliance.

Retention periods can vary depending on the type of information and applicable requirements.

9. Your Privacy Choices

Depending on where you live, applicable privacy laws may provide rights concerning your personal information.

These may include rights to:

Request access to certain personal information
Request correction of inaccurate information
Request deletion in applicable circumstances
Obtain information about certain disclosures or processing activities
Withdraw consent where processing relies on consent
Opt out of eligible marketing communications
Exercise additional privacy choices provided under applicable law

Some requests may require reasonable identity verification before they can be completed.

To submit a privacy-related request, contact service@rlovelen.com.

10. Marketing Communications

Customers who choose to receive Rlovelen™ promotional emails can unsubscribe using the unsubscribe option included in eligible marketing messages.

Service communications related to purchases, account activity, security, or customer-support requests may still be sent when necessary.

11. Children's Privacy

Our online store is intended for a general audience and is not designed for children under 13. We do not knowingly seek to collect personal information from children under 13.

If you believe a child has provided personal information through our website, please contact us so the matter can be reviewed.

12. External Websites

Our website may contain links to websites or services operated independently by third parties. Their privacy practices are governed by their own policies, and we encourage visitors to review those policies before providing personal information.

13. International Processing

Because our company, customers, ecommerce providers, payment services, logistics providers, and other service partners may operate in different countries, information may be processed outside the country in which it was originally collected.

Where applicable, we handle these activities in accordance with relevant legal requirements and service-provider arrangements.